Imagine your first time as an Appellant at an immigration Tribunal hearing venue. What would you expect? Regular refreshments of free tea and biscuits as you wait your turn to be heard by a Judge? After all, you have paid at least £140.00 towards the Tribunal appeal fee. Would you expect to arrive and find 20 or so people crammed in a waiting room with hardly any seating space? What if you are overwhelmed by all this and are too nervous to approach an Usher for updates? Would you simply sit there not knowing what next to expect as the hours go by? Would you anticipate the Usher approaching and addressing you by name since they would have taken your name down from the beginning or would you expect to be addressed en masse along with the rest of the visitors?